The role of an internal audit throughout the Quality Management System life cycle is crucial to ensure that the processes are managed effectively, adhere to the standard requirements and help the business to achieve its objectives. It is a powerful tool to calibrate adoption of planned best practices and provide valuable feedback about the organization’s quality culture and the real effectiveness of the system.

Duration

3 days

To maximize knowledge retention and practical application, as well as help organizations to achieve an optimal balance between training and working demands, we have designed our Public Training calendar distributing the days of a course through more than one week.

Course Objectives

This course will teach students the principles, required skills and behaviors to become an effective quality internal auditor based on ISO 9001. Students will learn how to evaluate and improve and organization’s quality management system by adopting the right best practices to prepare an audit, collect meaningful information, conduct the audit and prepare accurate reports, while adapting their interview and communication skills to achieve their objectives.

Who is it for?

• Quality professionals responsible for implementing or monitoring the Management Systems
• Quality professionals with responsibilities of reporting the system performance to management
• Individuals in charge of handling Non-Conformities and how to close them
• Professionals seeking further qualifications in the near future, such as Lead Auditor
• Internal Auditors responsible for other management systems
• Quality regulatory compliance officers
• Consultants and external auditors

Materials

Students will get access to electronic materials online for reference during and after the course. Although ERM CVS will make an effort to have standards available to the students for reference during the course, due to copyright, it is expected that students bring their own standards to the course. Students are required to have webcam and microphone available and on during the course.

Course Highlights

• Importance of audit process
• Process approach application to auditing
• 3 dimensions of audit: conformity, effectiveness and improvement
• 7 principles of auditing
• Implement 6 major audit activities according to ISO 19011
• Recommended attributes for auditors

Prerequisites

It is recommended to have a high-level understanding of the standard, although this course includes fundamentals of ISO 9001.