An effective Quality Lead Auditor will be capable to manage all stages of the audit maximizing the individual skills, resources and knowledge of the audit team, while applying the best communication practices to gather, analyze and provide insightful information to the leadership of the audited organization.

Conflict management, project management, information analysis and interpretation, leading skills and risk-based approach are only some of the factors the Lead Auditor will need to master to make sure the audit adds real value to the Quality Management System and the business.

Duration

4 days

To maximize knowledge retention and practical application, as well as help organizations to achieve an optimal balance between training and working demands, we have designed our Public Training calendar distributing the days of a course through more than one week.

Course Objectives

This course will teach students the ISO 9001 and ISO 19011 principles, required skills and behaviors to lead a team of quality auditors, the process to run an audit and the abilities to effectively communicate audit findings to the audited leadership. Experienced instructors will share with you real examples, case studies and best practices based on ISO 19011 to help you to understand the milestones to become an ISO 9001 Lead Auditor.

Who is it for?

• Quality professionals responsible for implementing or monitoring the Management Systems
• Quality professionals with responsibilities of reporting the system performance to management
• QMS Managers interested in “speaking the same language” as the 3rd party auditors they will be audited by
• QMS leaders responsible to manage a team of auditors
• Professionals seeking to become 3rd party auditors
• Quality regulatory compliance officers
• Consultants and external auditors

Materials

Students will get access to electronic materials online for reference during and after the course. Although ERM CVS will make an effort to have standards available to the students for reference during the course, due to copyright, it is expected that students bring their own standards to the course. Students are required to have webcam and microphone available and on during the course.

Course Highlights

• Roles and responsibilities of audit team leaders
• Preparing audit activities
• Selecting audit methods
• Resolving conflict
• Managing the closing meeting
• Reporting, completing, follow up
• Auditor evaluations

Prerequisites

It is recommended to have a high-level understanding of the standard, although this course includes fundamentals of ISO 9001.